RETURN POLICY

We want you to love your new Cachet pieces.  If you are not completely satisfied with your regular priced items, we are pleased to offer you a refund within 14 days of the delivery date which is the day you receive your items.

Returned items must be in their original condition, unworn, unwashed, not damaged, with original tags attached, in its original packaging and must be accompanied by the original invoice.

To request a return, please contact us at [email protected], for a Return Authorization number. Items sent back to us without first requesting a return will not be accepted.

Please allow up to 14 days for your return to be processed. Once your refund is processed you will be notified via email.

 

SALE & FINAL SALE ITEMS

ALL SALE ITEMS ARE FINAL SALE.  We cannot offer refunds, exchanges or credits on Sale items or Special deals offered during special events.

In addition, we cannot accept returns or offer refunds or exchanges on the following:

  • Special Orders or personalized items
  • Special Occasion wear
  • Lingerie/undergarments, including leggings
  • Jewellery

 

EXCHANGES

The best way to ensure you get want you want is to return the item you have, and once your return is accepted, make a separate purchase for the new item.

PLEASE NOTE THAT CUSTOMERS ARE RESPONSIBLE FOR ALL RETURN SHIPPING FEES.

At this time, Cachet will only ship within Canada with Canada Post. If you would like to make special arrangements or pay to expedite your order, please call 905-697-1963.

 

Shipping Rates (effective January 2021)

Orders of $100 or more, FREE shipping

Orders of $ 99.99 or less, $15 flat rate shipping

 

Cachet cannot claim responsibility for any returns that are lost or stolen while in transit.

 

INQUIRIES

Phone:  905-697-1963

Email:  [email protected]

 

Return Address:

Attn:  Online Returns
Cachet Clothing Co. Ltd
49 King St. W.
Bowmanville ON
L1C 1R2